Last updated: 2 November 2026
1. What it is
1.1. The jetprint Points Programme is run by Infojet - Consumíveis e Equipamento Informático, Unipessoal Lda (company and tax no. 508847362, R. Dr. Mário Chambel Bl1, Esc62, 7300-072 Portalegre, Portugal), which operates the shop www.jetprint.pt.
1.2. Under the programme, you collect points when you buy and when you write reviews of products you have bought. All points go into the same balance. Once you have enough points, you can exchange them for a discount voucher to use on a later purchase.
1.3. The programme is free. All customers with an account in the shop take part automatically. You may leave the programme at any time by emailing [email protected]; if you do, the points in your balance are lost.
1.4. Each shop has its own programme and its own balance: points earned at jetprint.pt can only be used at jetprint.pt.
1.5. Only orders placed and reviews written from 2 November 2026, 10:00 (Lisbon time), count.
1.6. These Rules supplement the Terms and Conditions. How we process your data is described in the Privacy Policy.
2. Balance
You can see your available balance, pending points, transactions and vouchers in your account, under "My points".
3. Points for orders
3.1. Each order earns 1 point for every whole euro spent on products. Points are calculated on the value of the products including VAT, after discounts, promotional codes and vouchers. Shipping costs and gift wrapping do not count. If you use a promotional code, such as JETPRINTPROMO, points are calculated on the value of the products after any discount the code gives on them; a discount on shipping does not change your points, because shipping costs do not count. Cents do not count: for example, €24.90 of products including VAT earns 24 points.
3.2. Before you confirm your order, the order summary shows how many points it will earn you.
3.3. Points for an order are pending once the order has been shipped and are added to your available balance 15 days after shipping, or as soon as the order is marked as delivered, if that happens first. If the order is shipped in several parts, the 15 days count from when the last part is shipped.
3.4. Purchases without an account. If you buy without an account (as a guest), the points for the order are kept, linked to the email address you gave in the order, for 12 months from the order date. If, within that period, you create an account in this shop with the same email address, the points are added to your balance. After that period, the points kept are lost.
4. Points for reviews
4.1. Each approved review of a product you have bought in the shop earns 10 points.
4.2. You receive the same points whatever your opinion and however many stars you give. A negative review earns exactly the same 10 points as a positive one. We do not ask for, reward or favour positive reviews.
4.3. You can only review products from orders that have been shipped, while signed in to the account that placed the order. Each product bought earns review points only once per account. Buying the same product again does not earn new points for a review.
4.4. The review must be written within 30 days of the order being shipped.
4.5. The review must comply with the rules in clause 15 of the Terms and Conditions: it must be truthful, based on your own experience of the product and must not contain unlawful, offensive or advertising content.
4.6. We check each review before publishing it, solely to confirm that it complies with those rules, within 5 working days. Points are added to your available balance as soon as the review is approved. A review rejected for breaching the rules earns no points. A negative review is never rejected for being negative.
4.7. You may edit your review at any time. Editing it, or changing the rating, does not remove the points.
4.8. Points for a review are not removed if you return the product, except in the cases described in clause 9.
4.9. Reviews that earned points are published with a note that the author received 10 points, and they count towards the average star rating in exactly the same way as all other reviews.
5. Validity of points
Points in your available balance do not expire for as long as your account exists and the programme is running (clauses 8 and 10).
6. Exchanging points for a voucher
6.1. Each point is worth €0.01 (100 points = €1). Once you have at least 100 points, you can exchange the points in your available balance for a discount voucher of the same value, under "My points".
6.2. The voucher is valid for 12 months from the date it is created. A voucher not used within that period expires and is lost, without any refund or conversion into cash. Points exchanged for a voucher leave your balance and do not return to it if the voucher expires.
6.3. The voucher can only be used in your account, in this shop, and applies to the value of the products in the order (not to shipping). It can be combined with the JETPRINTPROMO code, but not with other vouchers, coupons or promotional codes. If the value of the products is lower than the voucher, the difference is kept in a new voucher with the same expiry date.
6.4. Points and vouchers cannot be exchanged for cash, cannot be transferred to another account or person and cannot be sold.
7. Returns, withdrawal and cancellations
Please read this clause before you buy: it explains what happens to your points when an order is returned or cancelled.
7.1. Points earned on the order. If the order is cancelled, or if you return products (withdrawal, guarantee with refund or any other return with a refund), the points that order earned you are removed from your balance, even if they are already available. If only part of the order is returned, points are removed in proportion to the value returned.
7.2. If your balance is not enough. If you have already exchanged those points for a voucher and your balance is not enough to remove them, your balance becomes negative and is offset against the next points you earn. While your balance is negative, you cannot create new vouchers. We will never ask you to pay that amount.
7.3. Orders on which you used a voucher. The voucher discount is spread across all products in the order in proportion to their price. If you return the order, you receive in money what you paid in money, and the value of the voucher goes back into your balance as points (€1 = 100 points). If you return only part of the order, you receive the amount paid for those products, after deducting their share of the discount, and the part of the voucher used on those products goes back into your balance as points.
7.4. Shipping costs are refunded in accordance with the Return Policy and do not affect your points.
7.5. Nothing in this clause limits your rights of withdrawal or under the legal guarantee.
8. Closing your account
If you close your account, or ask us to erase your data, the points in your balance, both available and pending, and any unused vouchers are lost and cannot be recovered. Before we close your account, we will tell you how many points and vouchers you have, so that you can use them first if you wish.
9. Misuse
We may cancel points and vouchers obtained through fraud or misuse, such as false reviews or reviews written by someone else, copied reviews, several accounts held by the same person to collect points, or orders placed only to earn points and then cancelled. We will tell the account holder why. In serious or repeated cases, clause 4.3 of the Terms and Conditions applies.
10. Changes to and end of the programme
10.1. We may change these Rules or end the programme by emailing customers who have points and posting a notice on this page at least 30 days in advance.
10.2. Changes do not affect points already earned or vouchers already created: points keep their value and vouchers remain valid until the end of their 12-month period. Points for orders and reviews made before the change are awarded under the rules in force when the order or review was made.
10.3. If the programme ends, you can exchange all the points in your balance for a voucher until the end date given in the notice, even if you have fewer than 100 points. Points not exchanged by that date are lost. Vouchers already created remain valid until they expire.
11. Contact and complaints
For any question about your points, contact us at [email protected] or on +351 245 399 003 (call to a Portuguese landline). The complaints and alternative dispute resolution rules in clause 20 of the Terms and Conditions apply.